UAE Visa & Residency Made Easy: ICA Smart Services

Tired of visa woes and confusing paperwork? Say goodbye to the stress with ICA Smart Services, your one-stop portal for navigating the UAE’s visa and residency landscape. This comprehensive guide unveils everything you need to know about this powerful tool, empowering you to embark on your UAE journey with confidence.

ICA Smart Services’ latest news

Attention travelers and residents! eDirham is out, streamlined payments are in. The ICP has bid farewell to the old system, opting for smoother options like Visa, MasterCard, Google Pay, and Apple Pay for all your fee needs. This switch, initiated by MoHRE and aligned with the Ministry of Finance program, took effect on November 14, 2022. So ditch the eDirham blues and embrace the payment revolution!

What is ICA Smart Services?

Forget the days of endless phone calls and confusing paperwork! Enter ICP Smart Services, your one-stop portal for navigating the UAE’s visa and residency landscape with ease. This user-friendly platform acts as a central hub, empowering you to manage everything related to your status in the country, all within a few clicks.

Whether you’re a citizen needing to update your Emirates ID, a resident tracking your visa application, or a visitor checking your visa validity, ICP Smart Services has you covered. Verify your residency status, pay fines associated with overstays, and even register your arrival before landing in Abu Dhabi – all seamlessly integrated into one intuitive platform. This revolutionary tool streamlines your interaction with the authorities, minimizing stress and maximizing your time in the UAE.

The ICP Smart Services portal caters to a diverse population by offering distinct service packages based on your category:

  • Citizens: Enjoy comprehensive assistance navigating crucial citizen-related services like passport updates, family book management, and Emirates ID administration. Additionally, manage services for individuals under your sponsorship.
  • UAE Residents: Secure streamlined support with visa, residency, and Emirates ID matters, both for yourself and your sponsor. Utilize the platform’s ease of access to navigate these essential processes.
  • GCC Citizens: Beyond the standard Emirates ID services, residents holding GCC citizenship can manage services about their sponsors within the system.
  • GCC Residents: Gain control over your entry visa status within the UAE. Apply for visas specific to your category and efficiently manage visa administration after issuance.
  • Visitors: As a visitor, the portal opens doors to streamlined visa applications tailored to your travel plans. Manage your visa status conveniently after your arrival and make the most of your time in the Emirates.

The ICP Smart Services platform is undergoing a significant upgrade, bringing a diverse range of new features and service enhancements to benefit citizens, residents, and visitors:

Visa Management:

  • Extended Visitor Stays: Enjoy a one-time, 30-day extension on your 90-day visit visa, offering greater flexibility for extended travel plans.
  • Renewal Control: Streamline residency renewals by focusing on cases nearing expiration (within 6 months).
  • GCC Citizen Management: Manage visa information cancellation and amendments even if registered without an Emirates ID, simplifying processes for individuals within the GCC.
  • Enhanced Visitor Visas: Extend visit visas for relatives or friends, offering single or multi-trip options for 30, 60, or 90 days. Pre-entry visa validity extensions are also available.

Convenience and Transparency:

  • Visa & Residence Details at Your Fingertips: Access and print copies of your visa and residence details directly within your account.
  • Enhanced Financial Tracking: Track service fees with improved clarity, as reference numbers for identity requests (PRAN Numbers) are now included on receipts.
  • Simplified Fee Structure: A standardized AED 100 smart service fee applies across the platform, ensuring predictable costs.

Additional Updates:

  • Long-Term Family Visas: Facilitate group visits for tourism, treatment, or patient accompaniment with new 60-day and 180-day family visa options.
  • Support for People of Determination: Enhance accessibility by:
    • Waiving fingerprint requirements for UAE citizen passport applications and renewals.
    • Offering exemption from Emirates ID procedures for eligible individuals.
    • Eliminating fees and financial guarantees for specific services.
    • Tailoring residency data amendments to address twin registries and specific occupation classifications.

Increased Accessibility:

Services are readily available and easily searchable within individual and establishment accounts, streamlining access and maximizing user convenience.

Check and Enquiry Services

This section acts as your one-stop shop for verifying and managing crucial information related to your UAE visa and residency. Here, you can:

  • Check your visa validity: Whether you’re in Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, or Fujairah, instantly confirm the status and expiry date of your visa. For Dubai visas, visit the GDRFA-Amer portal.
  • Track your application: Follow the progress of your submitted visa application in real-time, eliminating the wait and uncertainty.
  • Verify overstay fines: In case your visa has expired, check the exact amount of the associated overstay fine per day.
  • Manage ID card details: Update your Emirates ID information like mobile number, and address, or even request a replacement card directly through the platform.
  • Access vaccine registration: For entry into Abu Dhabi, register your vaccination certificate or exemption to obtain the necessary green pass for public spaces.

Personal Details Change

In today’s dynamic world, keeping your personal information accurate and up-to-date is more important than ever. This is especially true for your Emirates ID, the key to accessing essential services and navigating life in the UAE. This section empowers you to take control of your data and ensure seamless connections and timely notifications.

1. Change Your Emirates ID Mobile Number:

  • Never miss a beat: Update your registered mobile number linked to your Emirates ID. This simple step guarantees uninterrupted communication – ensuring you receive vital notifications, appointment reminders, and critical updates from government agencies, banks, and other service providers.
  • Say goodbye to outdated information: Did you switch networks or get a new number? Don’t let crucial messages get lost in the void. By updating your mobile number, you stay connected to the services you depend on, streamlining your daily life.
  • Enhanced security and authentication: Many online services and platforms utilize mobile number verification for added security and identity confirmation. Keeping your Emirates ID linked to your current mobile number strengthens your digital security posture.

2. Update Emirates ID Details:

  • Accurate reflection of your life: Life isn’t static, and neither should your Emirates ID reflect a past version of yourself. This section allows you to modify crucial information like:
    • Address: Whether you’ve moved to a new apartment or shifted emirates, keep your residential address updated for accurate location-based services and timely delivery of documents.
    • Marital status: Got hitched or recently divorced? Update your marital status to ensure your official records align with your current reality.
    • Dependents’ information: Sponsor children or other dependents on your Emirates ID? You can edit their details (within your sponsorship) to guarantee their access to services and maintain accurate family records.

Bonus Tip: Did you know you can also update your email address and phone number for emergencies via the ICP channels? Ensuring multiple contact points adds another layer of convenience and ensures you stay connected, no matter what.

Arrival Registration

Good news for travelers! Entry into the UAE has been streamlined for both residents and tourists. Gone are the days of pre-travel approvals and mandatory registrations. However, to fully enjoy the freedom, here’s what you need to know:

Green Pass for Public Access:

  • Vaccination: While entry doesn’t require vaccination, it unlocks the coveted “green pass” for public spaces in Abu Dhabi and Dubai.
  • Al Hosn App: For the green pass, register your vaccine certificate through the ICA Smart Travel Services before flying. This is optional, but highly recommended.

Registering with ICA Smart Services (Optional):

  • Who: Travelers seeking the green pass and Al Hosn app benefits.
  • How:
    • Access the ICA Smart Services portal.
    • Provide location and complete the form truthfully.
    • Upload passport image, PCR test (optional), and vaccination card (optional).
    • Accept the declaration and reCAPTCHA, then click “Send.”
  • Outcome: Upon successful registration, you’ll receive:
    • A QR code via email (ensure a valid email address!).
    • An SMS with an Al Hosn app download link (for non-UAE vaccination certificates).

Using the Al Hosn App (Optional):

  • Download: Use the app link from your registration SMS or download directly from app stores.
  • Register: Upon arrival, obtain your Unified Identification Number (UID) from the airport, ICA app, or website.
  • Activate: Register on the app using your UID and phone number (used for ICA registration or UAE PCR test).
  • Enjoy the benefits:
    • Check your green pass status.
    • Access vaccination information, test results, and travel test requirements.
    • Use a live QR code for convenient verification.


  • Vaccination and Al Hosn app registration are optional for entry, but crucial for public access in Abu Dhabi and Dubai.
  • Registering your vaccine certificate unlocks the green pass and Al Hosn app benefits.
  • Keep your email address and phone number accurate for smooth registration and app activation.

Golden Visa Nomination

Dreaming of living and working in the vibrant United Arab Emirates? The Golden Visa presents an exciting opportunity, and applying through ICA Smart Services makes it easier than ever.

A Streamlined Process:

Gone are the days of complex paperwork and lengthy waits. With ICA Smart Services, applying for the Golden Visa is as simple as:

  1. Accessing the Platform: Download the ICP UAE app or head to the official website.
  2. Navigating the System: Locate the “Public Services” section and click “Nomination Application for Golden Service.”
  3. Providing Information: Fill out the application with complete and accurate details.
  4. Gathering Documents: Prepare and attach the required documents as per your chosen eligibility category.
  5. Processing the Fee: Pay the applicable visa fee securely through the platform.


  • Relocation to the UAE is a critical condition for the Golden Visa, so ensure your business venture aligns with this commitment.
  • The ICP UAE app offers a convenient mobile experience, while the website provides a comprehensive digital platform.
  • Stay organized and gather all necessary documents beforehand for a seamless application process.

Embrace the Possibilities:

By leveraging ICA Smart Services, you can streamline your journey toward securing the coveted Golden Visa. This opens doors to a world of limitless potential – from flourishing businesses to vibrant communities. Take the first step today and unlock your future in the heart of the UAE.

ICA Smart Services Mobile App

Empowering residents and visitors alike, the UAE ICP app is your gateway to a world of convenience. Available on both the App Store and Google Play, this mobile powerhouse puts the full spectrum of ICA services at your fingertips.

No more navigating complex websites or standing in long queues. With just a few taps, you can:

  • Apply for and renew Emirates IDs, visas, and more.
  • Manage your dependents’ information.
  • Track applications and receive real-time updates.
  • Pay fees securely.
  • Access important documents and certificates.
  • Stay informed about the latest regulations and announcements.

This user-friendly app simplifies everyday tasks and empowers you to take control of your experience in the UAE. Whether you’re a seasoned resident or a first-time visitor, the UAE ICP app is your essential companion for navigating immigration services swiftly and efficiently.

ICA Smart Services Near Me

Navigating your needs with ICA Smart Services just got easier. This guide provides a handy overview of their physical locations across Dubai, Ras Al Khaimah, Abu Dhabi, and Sharjah, ensuring you find the right office for your specific requirements.


  • Federal Authority for Identity And Citizenship: This main office caters to a wide range of services. (Service Address: Khalifa City, P.O. Box: 47999, UAE)
  • Rashidiya Customer Happiness Center: Conveniently located, this center handles various needs. (Address: Dubai – Al Rashidiya District – behind the Rashidiya Council – opposite, Mohammed, Noor Boys School, Dubai)
  • Muhaisnah Customer Happiness Center: Offers dedicated hours for women and extended operation for men. (Address: Al Muhaisnah 2 area, next to the Medical Fitness Center, next to Al Qusais Cemetery, Dubai)

Ras Al Khaimah:

  • Ras Al Khaimah Customer Happiness Center: Your one-stop shop for most ICA services in the emirate. (Address: Ras Al Khaimah – Al Dhait area – behind the Traffic and Licensing Department Ras Al Khaimah)

Abu Dhabi:

  • Sweihan Office: Focused on serving the Sweihan community. (Address: Abu Dhabi – Sweihan- Sweihan Municipality Building, Abu Dhabi)
  • Mussafah Customer Happiness Center: Provides essential services in the Mussafah area. (Address: Abu Dhabi – Mussafah Industrial Area – behind the Preventive Medicine Center, Abu Dhabi)
  • Madinat Zayed Customer Happiness Center: Located in the Western Region, serving the needs of the area. (Address: Western Region – Bank Al Etihad, 2nd floor, Madinat Zayed, Abu Dhabi)
  • Liwa Customer Happiness Office: Handles ICA services in the Western Region. (Address: Western Region – Integrated Services Center (TAMM) Liwa Branch, Abu Dhabi)
  • Shahama Customer Happiness Office: Offers convenient access to ICA services in Shahama. (Address: Abu Dhabi – Shahama – Medical Fitness Examination Center building in the city of Shahama, Abu Dhabi)


  • ICA Sharjah: The main office for ICA services in Sharjah. (Service Address: Sajaa Industrial Area – Sharjah – United Arab Emirates)
  • Sharjah Customer Happiness Center: Your point of contact for diverse ICA needs in Sharjah. (Address: Sharjah – Al Rahmaniyah District – Bridge 6 – next to the Human Resources Department, Sharjah)


  • Service hours vary by location, so consult the guide for precise timings.
  • Specific services may be offered at certain offices, so double-check before your visit.
  • Consider online options for specific needs as ICA Smart Services also provides a robust digital platform.

Helpline Number

For assistance with any inquiries related to complaints, customer care, visa issuance, validity, or other matters, feel free to reach out to ICA Smart Services through their toll-free helpline at 600522222 or via email at Additionally, the ICA has established customer happiness centers across the UAE, offering a comprehensive range of services. Connect with the ICA through their social media platforms, including Instagram, Facebook, and Twitter.

If you require assistance specifically with Dubai visas, contact the Amer service at the toll-free number 800 5111 within the UAE or +9714-313-9999 if you are outside the country.

ICA Smart Services has transformed the UAE visa and residency process, providing a user-friendly platform with recent enhancements like extended visitor stays. With tailored services for citizens, residents, and visitors, along with convenient mobile app access and physical locations, it offers a hassle-free experience for navigating the intricacies of immigration in the UAE.

Frequently Asked Questions

1. I lost my passport while my residency application was pending. What should I do?

Don’t panic! Immediately report the lost passport to the local police and obtain a lost passport report. Contact the nearest ICA Smart Services office or email them with the report and a scanned copy of your Emirates ID. They can advise on alternative identification documents and guide you through the process of updating your application without delay.

2. Can I extend my tourist visa online if I’m already within the UAE?

Yes, depending on your nationality and visa type, you may be able to extend your tourist visa online through the ICA Smart Services portal. Check visa extension eligibility by entering your nationality and visa details on the portal. If the online extension isn’t available, visit a customer happiness center to apply.

3. My sponsor changed jobs in the mid-residency period. Is my residency affected?

Usually not. As long as your sponsor maintains legal status and employment within the UAE, your residency should remain valid. However, it’s advisable to visit a customer happiness center or contact ICA through their helpline to update your sponsor’s details and confirm your residency status.

4. I’m pregnant and nearing the expiration of my current visa. What options do I have?

Congratulations! Pregnancies require special consideration for visa extensions. Contact ICA through their helpline or email with your Emirates ID and medical documentation confirming your pregnancy. They can advise on available visa options and procedures for ensuring smooth residency during this period.

5. I want to sponsor my parents, but I’m a freelance worker. Am I eligible?

Sponsoring dependents while freelancing in the UAE requires meeting specific income criteria. Calculate your average monthly income over the past six months and ensure it meets the minimum required sponsor income for your chosen visa category. You may also need additional documents like bank statements and freelance contracts.

6. Can I convert my visit visa to a residence visa without leaving the UAE?

In some cases, yes. Specific visa types allow in-country conversion to residence visas by changing your sponsor or meeting new qualifying criteria. Explore available options and eligibility requirements on the ICA Smart Services portal or consult with a dedicated immigration specialist for personalized guidance.

7. My passport renewal is pending, but I have travel plans soon. What can I do?

If your passport renewal coincides with urgent travel plans, consider applying for an emergency travel document through the ICA. This document allows travel for a limited period while your passport renewal is in progress. Contact the nearest ICA office or call their helpline for immediate assistance.

Disclaimer: This information is accurate as of January 9, 2024. Always refer to the official ICP website for the most up-to-date details and regulations.

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