Essential UAE Government Services with a WhatsApp Message

In a digital age dominated by apps, accessing government services often involves downloading another application. But what if we told you you could skip the app hassle and accomplish essential tasks using WhatsApp? Discover the convenience of accessing 11 crucial government services in the UAE effortlessly through WhatsApp. Skip the app downloads and streamline your tasks with a single message!

1. Book Your RTA Driving Test

WhatsApp Number: +971 58 8009090

Initiate your driving journey in Dubai by effortlessly booking or rescheduling your driving test through WhatsApp. Save time and space on your phone while engaging with the ‘Mahboub’ chatbot to schedule your road test, receive service fee details, and make secure payments. Here’s how you do it:

  • Save “Mahboub” at +971 58 8009090 in your contacts.
  • Open WhatsApp and send a message.
  • Follow the chatbot’s prompts to choose your preferred service (book/ reschedule test).
  • Provide requested details like Emirates ID and preferred test date/time.
  • Get confirmation and service fee information.
  • Make secure payments directly through WhatsApp (optional).

2. Pay for Public Parking in Dubai

WhatsApp Number: +971 58 8009090

Avoid additional charges by paying for public parking in Dubai via WhatsApp. Message ‘Mahboub’ with your plate number, zone, and duration, saving 30 fils compared to traditional SMS payments. Easily manage payments through your mobile balance or the RTA’s ‘e-Wallet’ account. Here’s how you do it:

  • Message “Mahboub” on +971 58 8009090.
  • Type your car plate number, parking zone, and desired duration (e.g., “234 ABC, Zone A, 2 hours”).
  • Confirm the information and payment amount (enjoy a 30-fils discount compared to SMS!).
  • Choose to pay from your mobile balance or RTA’s “e-Wallet” account.
  • Receive a confirmation message confirming your payment and parking validity.

3. Stay Informed on UAE’s Labour Law

WhatsApp Number: 6005 90000

Stay updated on labor laws, regulations, and more with MOHRE’s WhatsApp service. Access 24×7 support in English and Arabic, submit queries, and follow up on applications. For labor-related complaints or consultations, contact 800 84 for swift assistance. Here’s how you do it:

  • Save “MOHRE Helpdesk” at 6005 90000 on your WhatsApp.
  • Send a message with your query or request information on specific laws.
  • Choose English or Arabic for language assistance.
  • Get instant responses and access relevant resources like regulations or FAQs.
  • For labor-related complaints or consultations, call 800 84 for swift assistance.

4. Apply for a Birth Certificate

WhatsApp Number: +971 42301221

Welcome your newborn hassle-free by applying for a birth certificate through MOHAP’s dedicated WhatsApp number which is one of the essential government services. Ensure you have the necessary documents and the child’s ‘Qaid’ number for a quick and seamless process, costing just Dh65. Here’s how you do it:

  • Save “MOHAP Birth Certificate” at +971 42301221 on your WhatsApp.
  • Ensure you have the required documents (e.g., marriage certificate, baby’s medical report).
  • Send a message with your Emirates ID and child’s “Qaid” number.
  • Follow the chatbot’s instructions to upload digital copies of documents.
  • Pay the Dh65 fee through secure payment options.
  • Download the official birth certificate upon completion.

5. Monitor DEWA Bills and Consumption

WhatsApp Number: 04 6019999

Keep tabs on your DEWA bills and consumption effortlessly through Dewa’s WhatsApp service which is one of the essential government services. Utilize the AI Chatbot to view bills and check consumption by providing your account number, enhancing accessibility and ease. Here’s how you do it:

  • Save “DEWA Customer Care” at 04 6019999 on your WhatsApp.
  • Send a message with your DEWA account number.
  • Access your latest bill details and consumption breakdown.
  • Utilize the AI chatbot for inquiries about specific charges or consumption patterns.

6. Report a Crime with Al Ameen Service

WhatsApp Number: +97154 800 4444

Promote community safety by reporting crimes via the Al Ameen Service on WhatsApp. Ensure confidentiality while reaching out through WhatsApp, a toll-free number, or social media handles, contributing to a secure and confidential communication channel. Here’s how you do it:

  • Save “Al Ameen Service” at +97154 800 4444 on your WhatsApp.
  • Briefly describe the witnessed crime or suspicious activity.
  • Include location details or photos/videos (optional).
  • Choose to remain anonymous if desired.
  • Trust that your report will be handled confidentially and investigated promptly.

7. Combat Abuse with DFWAC

WhatsApp Number: +971800111

Empower victims by reporting abuse or violence against women and children through DFWAC’s WhatsApp service. Seek psychiatric, social, or legal advice, fostering a quick response and support. The 24×7 helpline further ensures continuous assistance. Here’s how you do it:

  • Save “DFWAC Helpline” at +971800111 on your WhatsApp.
  • Report abuse or violence against women and children in a safe and confidential manner.
  • Provide details about the incident and individuals involved.
  • Seek immediate psychiatric, social, or legal advice through the service.
  • Rely on the 24/7 helpline for continuous support and guidance.

8. Book Medical Appointments in Abu Dhabi

WhatsApp Number: 971 24102200

Enhance healthcare accessibility in Abu Dhabi by booking medical appointments through Seha’s WhatsApp service. Authenticate bookings with your Emirates ID and registered phone number, ensuring immediate reflection across the Seha patient portal. Here’s how you do it:

  • Save “Seha Medical Appointments” at 971 24102200 on your WhatsApp.
  • Enter your Emirates ID and registered phone number for authentication.
  • Choose your preferred medical facility and specialist type.
  • Select available appointment slots and confirm your booking.
  • Access your confirmed appointment details on the Seha patient portal.

9. Verify Rumours with Dubai Municipality

WhatsApp Number: 800 900

Combat misinformation by reporting rumors or false news related to food safety or personal products to Dubai Municipality. Engage with the ‘Fares’ virtual assistant to register rumors, allowing a specialized team to verify information promptly. Here’s how you do it:

  • Save “Dubai Municipality Rumor Verification” at 800 900 on your WhatsApp.
  • Report rumors or false news related to food safety or personal products.
  • Provide details about the source and suspected misinformation.
  • The “Fares” virtual assistant will guide you through the reporting process.
  • Trust that the specialized team will promptly investigate and verify the information.

10. Connect with 40+ Government Departments

WhatsApp Number: 600500055

Streamline communication by submitting suggestions, comments, or complaints to over 40 government entities through the ’04 Platform.’ Launched by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, this platform ensures quick and efficient interaction. Here’s how you do it:

  • Save “04 Platform” at 600500055 on your WhatsApp.
  • Select the government entity you wish to contact from the directory.
  • Submit suggestions, comments, or complaints through an interactive chat interface.
  • Track the progress of your case and receive updates directly on WhatsApp.

11. Seek Emergency Assistance in Abu Dhabi

WhatsApp Number: 026788888

In Abu Dhabi, report emergencies or request technical assistance through the Department of Municipalities and Transport’s WhatsApp service which is one of the essential government services. Share location details or images to address issues related to road problems, public safety, or public infrastructure. Here’s how you do it:

  • Save: Department of Municipalities and Transport on WhatsApp – 026788888.
  • Open Chat: Launch WhatsApp and initiate contact with the saved number.
  • State Emergency: Briefly explain the emergency and type of assistance needed.
  • Share Location: Send live location, describe surroundings, or mention address (if known).
  • Add Details (Optional): Provide information like number of people involved, severity, or dangers present.
  • Follow Instructions: Stay calm and follow guidance from the department representative.
  • Emergency Numbers: For immediate life-threatening situations, call:
    • Ambulance: 998
    • Police: 999
    • Fire: 997

Using WhatsApp for vital government services marks a transformative shift, enhancing efficiency and connectivity. This streamlined approach offers convenience without the need for app downloads, revolutionizing the way users interact with essential services.

Frequently Asked Questions

Can I pay for traffic fines through WhatsApp?

While some emirates like Dubai allow parking fine payments via WhatsApp, the service for general traffic fines is currently unavailable. You can check specific fine payment options through the respective emirate’s official website or app.

I don’t have Emirates ID. Can I still access WhatsApp services?

Certain services like DEWA bill inquiries might require your Emirates ID for authentication. However, some general information or basic service requests like reporting rumors to Dubai Municipality may be accessible without it.

Is my WhatsApp communication with government agencies confidential?

While confidentiality is generally encouraged, specific policies around data privacy may vary depending on the service and emirate. It’s best to check the official website or app for details before sharing sensitive information.

Can I track the status of my service request made through WhatsApp?

Some services, like booking driving tests in Dubai, offer status updates within the WhatsApp chat. For others, you might need to follow up through the agency’s official website, app, or call center.

What happens if my WhatsApp message isn’t delivered or I don’t receive a response?

Technical glitches or service overload can sometimes occur. Try restarting your phone or sending the message again later. If the issue persists, you can reach out through the agency’s alternative channels like websites, apps, or call centers.

Is there a limit to the number of WhatsApp messages I can send to government agencies?

While official limitations are rare, it’s advisable to practice responsible communication and avoid spamming agencies with unnecessary messages.

Can I use international phone numbers to access these WhatsApp services?

Accessing some services might require a local UAE phone number linked to your Emirates ID. However, some general information or basic requests might be accessible with international numbers. Always check the specific service details before trying.


Please note that while efforts have been made to ensure the accuracy of the information, it is recommended to verify details from official government sources.

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